Ensure that your Mac has the latest version of macOS.Test your problem in Safe Mode and then exit Safe Mode and test your problem again. Restart your Mac: You can restart your Mac by going to the Apple menu > restart.Restart the app: First quit the app (Command, q or click Excel > Quit Excel, Quit Word, or Quit PowerPoint), and then try to open your file.In this article, we explain how you can troubleshoot the Office problems on your Mac. If you are having this problem, you will not be able to view, edit, or create Office files on your Mac. For example, when they want to open an Excel file, the file crashes, freezes, or won’t open at all.

If the problem continues to occur, go to the next step.įor information about how to clean start your operating system, see How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac.įor information about how to remove and then reinstall Office, see Troubleshoot Office for Mac 2011 issues by completely uninstalling before you reinstall.Several users have reported that they could not open their Microsoft Office (Excel, Word, PowerPoint, etc) files on the Mac. If the problem seems to be resolved, you can move the toolbars file to the trash. If the problem still occurs, quit Excel, and restore the file to its original location.

If you located the file and moved it to the desktop, start Excel, and then check whether the problem still occurs. If you do not locate the file, the program is using the default preferences. If you located the file, move it to the desktop. Look for a file that is named Excel Toolbars (12) or Microsoft Excel Toolbars. To display this folder, hold down the OPTION key while you select the Go menu. The Library folder is hidden in MAC OS X Lion.

On the First Aid tab, select Repair Disk Permissions.

Select the primary hard disk drive for your computer.

To use the Repair Disk Permissions feature, follow these steps: You can use the Repair Disk Permissions feature to troubleshoot permissions problems in Mac OS X 10.2 or later versions. Step 5: Use the Repair Disk Permissions feature If the issue continues to occur in safe mode, go to the next step.

Step 4: Remove and then reinstall Officeįor information about how to remove and then reinstall Office, see How to download and install or uninstall Office 2016 for Mac. If the problem continues to occur, go to the next step. It will also re-create a folder in the ~/Library/Group Containers location.įor information about how to clean start your operating system (OS), see How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac. This will reset Office back to the first-run phase of initial set up.

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